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  • 01:04:49 pm on January 17, 2011 | # | Comments Off on Zimbra Popular Issues
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    We are now moved to our new Zimbra server but some of your things are not quite right… see if your issue is listed here:

    Q: When I log in to zimbra.lps.org, I do not see all of my mail folders – how do I make them show up on Zimbra?
    A: One possibility is that your folders were unable to be moved because the folder names were incompatible with our new Zimbra server.  Our old server allowed special characters like . – & etc but our new server does not.  If you had folders with names containing special characters and need them retrieved them from the old server, please out in a helpdesk ticket with the old folder name and a new name that it could be given on the Zimbra server without special charters.
    A: Another possibility is that your mail folders are actually local folders, meaning that they are stored on your computer’s hard drive instead of the server itself.  If you wish to move those folders up to the Zimbra server so that you can access them through Zimbra, please put in a helpdesk ticket to request assistance in getting them moved.

    Q: I am able to log in to zimbra.lps.org but my current list of contacts are not in my addressbook.  How do I get them there?
    A: Contacts were only moved from Convergence so if you were using and updating your addressbook in WebMail Lite, you will need to put in a helpdesk ticket to have them retrieved.
    A: If you use Thunderbird, your addresses are still safely stored there.  If you plan to continue to use Thunderbird for email then you will just launch it and your addresses will be available to you again.  If you would rather start using zimbra.lps.org for email, then you will want to export your addresses from Thunderbird and import them into the Zimbra addressbook.  You can find instructions here.

    Q: I can not connect to the mail server at all using Thunderbird. How do I fix that?
    A: Make sure your settings match those found here: Mail Server settings.

    Q: I am connected to the mail server just fine with Thunderbird.  I can also send and receive BUT I am not seeing all of my email folders.   What do I do?
    A: Thunderbird is no longer ‘subscribed’ to those email folders and you just have to tell it to attend to them again:

    1. Log in using Thunderbird
    2. Go to Account Settings
    3. Click Server Settings
    4. Click Advanced
    5. Uncheck the setting for Show Only Subscribed Folders
    6. Click OK