If this were a perfect world we would flip the district from the Sun communication suite over to the Zimbra collaboration suite without a hitch and everyone would go about their business.

But since we don’t live THERE, it is possible that not everything will go as planned especially as we get everything and everyone settled into our new ‘homes’ in Zimbra Land.

If you are one of the people for whom things are not perfect, please know that Computing Services will be working through all issues as fast as we can.  You can help us by considering the following before contacting us:

  1. Can you get to the Zimbra login page on Staff Center?
  2. Are you able to login to Zimbra successfully?
  3. Can you see your email and folders (if you had folders before)?
  4. Can you send and receive email?
  5. Are your addressbook contacts there? (contacts were only moved from Convergence)
  6. Can you see your calendar events?
  7. Do you need access to a resource calendar that is now not available to you?  What is the name of it?
  8. Do you need to see the events on another person’s calendar?
  9. Do you need to set up a 3rd Party Desktop Client? (Thunderbird, etc)
  10. Do you need a mobile device setup? (iPod Touch, iPad, Smart Phone)

If you have an issue that matches one or more of these questions, we ask that you go to the Helpdesk web site and enter a ticket: http://help.lps.org (instructions for filing a ticket can be found here)

As mentioned above, we will be working through the issues as fast as possible but those that correspond to #1 above will come first, then those like #2 and so on.

Our main priority will be that everyone can log in and access their own email and calendar via the Zimbra web site.  The rest will follow.